Measures guaranteeing the health safety of all, public, artists, Festival teams, are imple-mented so that the Festival takes place in the best conditions. To allow you to book safely, we make commitments on very broad reimbursement conditions and the esta-blishment of a strict and adaptable health protocol according to the rules laid down. NB: Check our website regularly to find out about these changes.
BOOK IN COMPLETE SECURITY
An unforeseen event linked to Covid-19? We undertake to reimburse your show tickets in the following cases: proven Covid-19, closure of the borders of your country of departure, quarantine imposed between France and your country (see general conditions of sale).
In order to optimize your placement, and to respond to any social distancing measures, it may be made, or modified by the Festival team, with the greatest care depending on the order of arrival of reservations.
At the time of your reservation, a confirma-tion, summarizing your order, you will be transmitted, without your tickets. Secondly, you will receive an email offering you to download your e-tickets from your personal space or to send your tickets by post.
OUR MOBILIZED TICKET TEAM
The ticketing team mobilized to guide you and answer all your questions in this particular situation. Together, we will find the best solu-tions for everyone: (firstname.lastname@example.org> +33 38022 97 20).
Before each performance, you will receive the information necessary for optimal reception: time of arrival, conditions for wearing the mask, management of intermissions, etc.
A DEMANDING HEALTH PROTOCOL
All teams will be mobilized to implement and ensure compliance with the latest health pro-tocols in force at the time of the Festival (regular disinfection of reception areas, provision of hydroalcoholic gel, condi-tions of wearing the mask , etc.).
A WELCOME TEAM AT YOUR SERVICE The reception and security teams will be there to guide you in accordance with the health regulations in force to ensure the smooth running of the evening.